Legal

Terms of Service

Last updated: May 6, 2026

1. Acceptance of Terms

By accessing or using the Tenzerity Technologies, LLC ("Tenzerity," "we," "our," or "us") website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Tenzerity regarding your use of our website (tenzerity.com) and any services, products, or consultations we provide.

2. Description of Services

Tenzerity provides AI-powered digital marketing and business growth solutions for local businesses, including but not limited to:

  • Website design and management
  • Conversational AI and messaging solutions
  • Reputation management and review automation
  • Local SEO optimization
  • Social media marketing
  • Smart scheduling and appointment booking
  • CRM and business automation tools

The specific scope of services will be defined in individual service agreements or statements of work.

3. User Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Have the legal authority to enter into these Terms
  • Not be prohibited from using our services under applicable law
  • Provide accurate and complete information when requested

4. Account Registration

Some services may require you to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

5. Payment Terms

Fees and Billing

Service fees will be outlined in your service agreement. We accept major credit cards and other payment methods as indicated during checkout.

Payment Schedule

Recurring services are billed monthly on the same date as your initial subscription. One-time services may require full or partial payment upfront.

Late Payments

Payments not received within 7 days of the due date may incur a late fee of 1.5% per month. We reserve the right to suspend services for non-payment.

6. Cancellation Policy

You may cancel your subscription or service agreement at any time by providing 30 days written notice to Tenzerity Technologies, LLC.

How to Cancel

Send your cancellation request to help@tenzerity.com or through our contact form at tenzerity.com/contact. Your cancellation becomes effective at the end of the current billing period following the 30-day notice window.

Refunds

No refunds will be issued for services already rendered. Services will remain active through the end of the current paid period.

After Cancellation

We will provide reasonable assistance transitioning your data, accounts, and any Tenzerity-managed tools back to you upon request.

7. Intellectual Property

Our Intellectual Property

All content, designs, logos, software, and materials provided by Tenzerity are protected by intellectual property rights. You receive a limited, non-exclusive license to use these materials for their intended purpose during your subscription.

Client Content

You retain ownership of all content, data, and materials you provide to us. You grant us a limited license to use this content solely for providing services to you.

Deliverables

Upon full payment, deliverables created specifically for you (such as website designs) become your property, except for any pre-existing Tenzerity intellectual property incorporated therein.

8. User Responsibilities

You agree to:

  • Use our services in compliance with all applicable laws and regulations
  • Not use our services for any unlawful or prohibited purpose
  • Not interfere with or disrupt our services or servers
  • Not attempt to gain unauthorized access to any systems
  • Provide timely cooperation and access required for service delivery
  • Review and approve deliverables within reasonable timeframes

9. Service Level and Warranties

We strive to provide high-quality services but cannot guarantee specific results, as outcomes depend on various factors including market conditions, your business characteristics, and third-party platforms.

We warrant that:

  • Services will be performed in a professional and workmanlike manner
  • We have the right to enter into this agreement
  • Deliverables will not infringe third-party intellectual property rights

EXCEPT AS EXPRESSLY STATED, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENZERITY SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages arising from third-party actions or platform changes
  • Results of any marketing campaigns or service implementations

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Third-Party Services

Our services may integrate with or depend on third-party platforms, including:

  • Google (Maps, Business Profile, Analytics, Ads)
  • Social media platforms (Facebook, Instagram, LinkedIn, etc.)
  • AI technology providers
  • Website hosting and domain providers
  • Scheduling and calendar tools

We are not responsible for third-party platform changes, outages, or policies. Your use of third-party services is subject to their respective terms and privacy policies.

12. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information disclosed during the course of the business relationship. This obligation survives termination of services for a period of three (3) years.

Confidential information does not include information that is publicly available, independently developed, or rightfully obtained from third parties.

13. Termination

Either party may terminate services:

  • As outlined in the service agreement or subscription terms
  • Immediately if the other party breaches these Terms and fails to cure within 15 days
  • Immediately if the other party becomes insolvent or files for bankruptcy

Upon termination, you must pay for all services rendered through the termination date. We will provide reasonable assistance with data export when possible.

14. Dispute Resolution

Before initiating formal proceedings, parties agree to attempt good-faith resolution through direct communication. If dispute cannot be resolved within 30 days, either party may pursue other legal remedies.

These Terms shall be governed by the laws of the State of Arizona, without regard to conflict of law principles. Any legal action shall be filed in the appropriate courts located in Arizona.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or notice on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

16. Contact Information

For questions about these Terms of Service, please contact us:

Tenzerity Technologies, LLC

Email: legal@tenzerity.com

Website: tenzerity.com/contact

17. SMS/MMS Messaging Terms

Consent and Enrollment

By providing your phone number to Tenzerity Technologies, LLC or any of our clients through a web form, in person, verbally, or via phone/IVR interaction, you consent to receive recurring automated SMS and/or MMS text messages related to appointments, service follow-ups, review requests, and other business communications.

Consent is not a condition of any purchase or service. You may still receive our services without consenting to SMS/MMS communications.

Supported Carriers

Major U.S. carriers are supported. Tenzerity is not responsible for delayed or undelivered messages due to carrier issues.

Message and Data Rates

Standard message and data rates may apply. Contact your mobile carrier for details.

Opt-Out

You may cancel SMS/MMS messages at any time by replying STOP to any text message. You will receive one final confirmation message. To re-enroll, reply START or contact us directly.

Help

For assistance, reply HELP to any message or email us at help@tenzerity.com.

TCPA Compliance

All SMS/MMS communications conducted through Tenzerity's services comply with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines. Clients using Tenzerity's messaging services are responsible for ensuring their own compliance with TCPA requirements for their end customers.

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